Refund & Cancellation Policy
Last updated: October 2, 2026
This policy applies to professional services purchased from WPRift, including website design and development (Sites), ongoing maintenance (Care), SEO, consulting, and related project or retainer work.
1. Overview
WPRift work involves dedicated time, expertise, and sometimes third-party costs. Refunds are handled as described below.
2. Project-based work
Before work begins: If you cancel after payment but before work has started, we may refund the payment minus any non-refundable third-party costs already incurred.
After work begins: You remain responsible for completed work and committed resources. Any refund of an unused balance follows work completed, deliverables provided, and the written scope.
After final delivery: Completed and accepted work is generally non-refundable.
3. Monthly care and retainers
Retainers are normally billed in advance. You may cancel future billing with written notice before the next renewal (or as stated in your agreement). Work already delivered in an active paid period is generally non-refundable.
4. Deposits
Deposits used to reserve capacity generally become non-refundable once resources are scheduled or work has started, except where WPRift cannot deliver the agreed engagement and no reasonable alternative is offered.
5. Third-party costs
Advertising spend, domains, hosting, plugins, licenses, APIs, and similar costs are generally non-refundable once purchased or committed. If a third party refunds WPRift, we pass that amount through where practicable.
6. Service issues
If you believe work was not delivered according to the agreed scope, contact us at info@wprift.com within a reasonable time (preferably within 14 days of the relevant delivery). Where a shortfall on our side is confirmed, we may offer a correction, partial credit, or refund as appropriate.
7. Chargebacks
Please contact WPRift before initiating a chargeback so we can investigate billing concerns quickly. This request does not limit rights you may have under card-network or consumer-protection rules.
8. Refund processing
Approved refunds are normally returned to the original payment method. Timing can depend on the processor and your bank.
9. Contact
WPRift customer service: info@wprift.com, or use the contact form.